Gen­eral terms and con­di­tions
Online shop www​.mymi​crobal​ance​.com

As of 1 Novem­ber 2011

1) Con­tract con­clu­sion /​Cor­rec­tion possibility

The order of the cus­tomer con­sti­tutes an offer. An actual con­tract only mate­ri­alises after we have accepted that offer, at the lat­est when the prod­uct has been dispatched.

An order can only be placed after all manda­tory data (marked with *) has been entered into the order form. Should cer­tain data be miss­ing – or if we can­not con­firm the order for any other rea­son – the client receives an error noti­fi­ca­tion. Before the order is ulti­mately sent off, the cus­tomer is given the oppor­tu­nity to cor­rect the order. The cus­tomer receives sup­port­ing detailed infor­ma­tion dur­ing the order process.

Once the order process is con­cluded, the cus­tomer receives a mes­sage say­ing “Your order is com­pleted and has been suc­cess­fully sent”. This does not yet con­sti­tute an accep­tance of the customer’s offer.

2) Acknowl­edge­ment of receipt

Once we have received the offer, the cus­tomer is noti­fied via an e-​mail to the stated e-​mail address. This noti­fi­ca­tion does not yet con­sti­tute an accep­tance of the customer’s offer.

3) Con­tract retention

We do not store the pur­chase con­tract. If the cus­tomer wants to retain the text of the con­tract, the fol­low­ing options are open:

- Store the e-​mail receipt

- Print the e-​mail receipt

4) Con­tract language

The con­tract lan­guage is English.

5) Cus­tomer offer obligation

The cus­tomer offer is bind­ing for 30 days after the offer has been received.

6) Prices

All quoted prices include all taxes (incl. VAT) and duties, as well as postage costs, pro­vided the lat­ter have not been stated separately.

7) Due date /​Advance payment

Unless any other pay­ment method is agreed, the cus­tomer com­mits to pay­ing the full pur­chase price as soon as the con­tract is con­cluded. The prod­uct is not dis­patched until the full pay­ment has been received.

8) Right of withdrawal

Cus­tomers who are con­sumers as defined within the terms of the Aus­trian con­sumer pro­tec­tion act of sim­i­lar leg­is­la­tions in their respec­tive coun­tries of res­i­dence can with­draw from a dis­tance sell­ing con­tract (or a con­trac­tual state­ment via dis­tance sell­ing) within 14 cal­en­dar days after receipt of the delivery.

It is suf­fi­cient to send the with­drawal state­ment within the afore­men­tioned dead­line with­out pro­vi­sion of rea­sons. Sat­ur­days, Sun­days and pub­lic hol­i­days are included in the dead­line. The cus­tomer does, how­ever, def­i­nitely have 7 work days (not includ­ing Sat­ur­days, Sun­days and pub­lic hol­i­days) to announce withdrawal.

In the event of a with­drawal the pur­chase price includ­ing postage costs is refunded step by step in exchange for the return of the prod­ucts deliv­ered to the customer.

All prod­ucts need to be returned in an unused and “as new” re-​sellable con­di­tion in the orig­i­nal pack­ag­ing. If any arti­cle shows signs of usage – pro­vided these signs of usage were not caused by usual intended use – we reserve the right to charge an appro­pri­ate fee to cover depre­ci­a­tion. The same applies if any arti­cle is returned with miss­ing acces­sories or parts.

Our address:

Trusted Bytes Soft­wa­reen­twick­lung e.U.
Lerchen­straße 5
5302 Hen­ndorf
Aus­tria

9) Exemp­tion from the right of withdrawal

For audio or video record­ings, as well as com­puter soft­ware on CDs, DVDs, videos etc., the right of with­drawal only exists if the prod­ucts have not been unsealed.

10) Return postage costs Austria

The return postage costs are charged to the cus­tomer. Should any prod­uct be returned with­out pre-​paid postage, we reserve the right to retain or invoice an appro­pri­ate sum.

11) Return postage costs for Ger­man customers

The return postage costs for pri­vate cus­tomers (con­sumers) are, in prin­ci­ple, cov­ered by us. The return postage costs are charged to cor­po­rate clients and also con­sumers if the value of the returned goods is below EUR 40 or if the pay­ment or par­tial pay­ment has not yet been made at the time of con­tract with­drawal. This does not apply if the deliv­ered prod­ucts are not in line with the ini­tial order.

Should any prod­uct – against the afore­men­tioned reg­u­la­tions – be returned with­out pre-​paid postage, we reserve the right to retain or invoice an appro­pri­ate sum.

12) Data processing

The cus­tomer agrees that the fol­low­ing per­sonal data (name, sur­name, street address, place of res­i­dence, coun­try of res­i­dence, phone num­ber and e-​mail address) are stored for the pur­pose of the order trans­ac­tion and bookkeeping.

13) Dec­la­ra­tion of con­sent to the receipt of adver­tis­ing e-​mails – retrac­tion

The cus­tomer con­sents to the receipt of noti­fi­ca­tions from our com­pany regard­ing our prod­ucts, cur­rent offers and other cor­po­rate infor­ma­tion via adver­tis­ing e-​mails, espe­cially via newslet­ters. The cus­tomer has the option to retract this con­sent at any given time via a respec­tive link included in our newsletters.